Telecommunications Industry

Automation Across Salesforce Clouds and markets: Quotes, Contracts and Customer Case Responses

Whether it’s sales or after-sales support, Documill brings end-to-end document automation to communications service providers (CSPs) — across Salesforce clouds and country borders. From purchase and Quality-of-Service (QoS) agreements to service reports and case responses, telcos can generate, route, sign, and deliver documents much faster, with full auditability and data consistency.

Why Documill for Telecoms?

Integrated with Salesforce UI

Seamlessly connects with Sales, Service, and Experience Clouds with your BSS, OSS, and CRM data to provide a unified user experience.

Automation for faster sales cycles

Generate automatically quotes, contracts, service records, and compliance documents using live CRM data and a built-in clause library.

Security & privacy

Relax, assured that all your sensitive customer data is safe and sound with robust protection.

Multi-channel delivery

Deliver documents via portals, email, mobile, or integrated platforms - e-signature capabilities included.

Audit-ready archiving

Every document action is tracked and stored with full audit trails.

ISO27001 and industry-compliant

Built to meet the highest standards of data security and regulatory compliance.

Use cases

Eliminate the need for disconnected toolsDocumill combines document generation, workflow automation, approvals, and e-signing into one seamless solution across Salesforce clouds.
  • Sales quotes & purchase agreements 
  • Customer onboarding kits
  • Service & QoS reports
  • Customer case responses & inquiry handling via knowledge base
  • Maintenance schedules & compliance documents.
Documill helps telcos streamline document-heavy processes, reduce turnaround times, and deliver an outstanding customer experience — all without leaving Salesforce.

Book a demo to see how Documill can work for your team

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“This is the best document generation tool for Salesforce hands-down. It knocks the socks off CongaMerge — WAY more flexible and powerful!”

Mark Hartnady, CTO, Trigg (5-star AppExchange Review)