epunkt: Austria’s #1 recruiter chose Documill

Documill’s quick and easy implementation options and wide feature set convinced epunkt.

Documill impressed me with its quick and easy implementation options and the wide range of features that we can adopt at any time. The support during the implementation was always there for us and surprised us in a positive way again and again!” – Mario Koplmüller, Managing Director, epunkt

Summary & benefits

With Documill, epunkt achieved:

  • quicker contract creation for all sales contracts
  • faster closing with e-signing for both the customers and salespeople
  • simple, standardized process with 100% commitment from epunkt’s sales team
  • consistent, high document quality – finally on brand every time
  • better customer experience with faster and more personalized service. 

epunkt had an old, underdeveloped CRM. It included a contract creation and e-signing solution but it was not flexible enough. A large part of the sales team left it unused when producing many different types of contracts for customers. 

Instead, they’d use Word templates and have the contracts signed manually, often failing to follow the corporate brand guidelines. This led to a great deal of inefficiency when creating the contracts: time and effort were wasted due to a lack of automation and constant app hopping.  

A solution was needed to populate contracts with the CRM data automatically and save the sales consultants’ time for more meaningful and productive work.  Enter Documill. 

After the first meeting, we already had a good feeling about Documill and its product!”

epunkt: Austria’s leading recruiter 

Austria’s #1 staffing and recruiting company epunkt was founded in 2000 in Linz. Since then, the company has expanded also to Vienna, Salzburg, Graz and Munich and serves customers across various industries.  

The company focuses on providing its customers with new talent (including specialists & executives) for permanent, temporary, contractor and freelancer roles. It offers also personnel consulting services. 

Boasting “the largest active sourcing team in Austria”, epunkt’s customers number approximately 2,000 companies. 10,000 job interviews are carried out per year by its recruiting teams. 

Independent bodies have ranked epunkt as the most attractive employer in the recruiting industry. epunkt itself considers its size and market position as key enablers in finding “the perfect match between candidate and job”. 

The company also puts serious effort into attracting highly qualified and loyal team members to its own organization. High-quality services and great candidate and customer experience are key targets, based on deep knowledge about the customers.  

epunkt’s accolades include: 

  • #1 in recruiting in Austria since 2015 
  • Austria’s Leading Company 2019 
  • Golden Best Recruiter, 2017/18.

When document automation delivers not… 

“We had an old, underdeveloped CRM, which had a contract creation and e-signing solution but it was not flexible enough. A large part of the sales team did not use this tool and the process it came with. Instead, they’d use Word templates, sending out PDFs to our B2B customers, who’d then sign manually”, says Mario Koplmüller, Head of Digitalization, epunkt.  

There was no standardized process and the acceptance of the tool was very low. 

“With our service, we have several business models and our contracts have many options for conditions and special agreements. That makes things a little complicated. At the same time, we want to have transparency, so that our customers can see, which special packages they are getting from us.”  

All this is challenging in terms of presentation – especially since epunkt aims to handle administrative matters as quickly as possible, with the least possible effort. 

“When your sales colleagues start to store their templates locally, you quickly end up with a wide range of variations that can no longer be kept up to date. In addition to the lost time, the quality of the documents also suffers.” 

Wanted: the best solution for the biggest player 

With its commitment to fostering its staff’s skill development, loyalty and motivation, epunkt decided that it was time to switch to a Salesforce CRM, complete with state-of-the-art document automation and e-signing.  

“We knew that there had to be solutions that met our needs much better, so we started looking for one”, says Mario. 

“We wanted a flexible document automation tool that could be learned quickly and that we could configure and expand ourselves. The user experience of our sales staff was important and so was that of our customers, in keeping with our key values. No hurdles, just easy-to-understand operating elements!” 

epunkt became aware of Documill through a partner company.  

“After the first meeting, we already had a good feeling about Documill and its product! We were impressed by the commitment of the Documill employees involved from day one. As for the product, it offered all we wanted: flexibility, simple configurability and a tight integration with Salesforce. 

Easy implementation with top-notch support 

“The implementation of Documill was very lean and uncomplicated. We got great support from the support team. For our colleague from our application management team, Documill was very easy to understand and so she created the templates herself right from the start. She has continued to develop them with Documill’s support to this day”, says Mario. 

“In around 4 weeks, we had fully implemented Documill and started using it.” 

“The support from Documill has been top-notch to date, hard to beat right from the implementation phase. We’ve never lost a minute.”

Automation and e-signing for numerous contract types 

“Due to the width of epunkt’s services, there are many types of customer contracts to deal with, for example, assignments for individual talent, offers for packages of recruiting projects and annual  framework agreements”, says Mario. 

The sales consultants create an opportunity for each transaction in Salesforce and choose the correct scope and conditions for it. Based on these, when generating a contract upon a click of a button, Documill automatically selects the right template and fills in the appropriate dynamic fields with data. 

The document is then signed electronically by the customer and the sales consultant.

Quality and efficiency for every contract 

With Documill, epunkt can create all its contracts much more quickly, efficiently and with consistent high quality – for the benefit of both its customers and sales consultants.  

“100% of our contracts are processed via Documill. So there are no longer Word templates on local drives. We have full commitment to Documill and its standardized process by the sales consultants”, says Mario. 

“Also, Documill’s digital signatures have worked absolutely without glitches. Everything is easy to understand to our customers and we usually get the documents signed quickly.” 

Future expansion to the recruitment department? 

And are there plans to roll out new use cases in the future?  

“We may implement some kind of approval workflows within the sales organization for special discounts or something like that”, says Mario. 

“But more than that, we are thinking of implementing new Documill use cases in the recruitment department.” 

We are looking forward to having a great future with partners like Documill and I hope this is going to be a long journey together.”  


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